NxtPro Talent Group is seeking skilled IT Technical Support Specialists to join our talent pool. This role focuses on providing exceptional technical assistance to end-users, resolving IT-related issues, and ensuring a seamless user experience. If you excel at problem-solving and delivering excellent customer service, we encourage you to apply.
Provide technical support to end-users via phone, email, and remote access
Diagnose and resolve hardware, software, and network issues
Install, configure, and maintain computer systems and applications
Document support requests and resolutions in the ticketing system
Collaborate with IT teams to implement system upgrades and improvements
Bachelor’s degree in Information Technology, Computer Science, or related field
3+ years of experience in technical support or a similar role
Strong knowledge of operating systems (e.g, Windows, macOS) and common software applications
Excellent troubleshooting and communication skills
NxtPro Talent Group is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
